Top 10 Highlights Of AJ Help Desk Services (SaaS)
AJ Square Inc., AJ Support Services now also in Saas-concept with several features user admin page. I let you all know about the first 10 features selected by AJ SaaS Help Desk in this article. Hopefully this would help the system customer support for your valuable customers in the selection .
Ticket Priority Option:
The right of priority for modest ticket is given, transferred by the user. Five levels of priority for this purpose ie low, medium, high, critical and urgent, the employee has a first thought on the prior & # xE9; to the application are given, even before conception the content is made available to the application.
Live Chat Support:
This feature provides a way to experience the effectiveness of live chat support services to communication with managers skilled technical support. It is a colored icon in the chat box, which should be, if the technical support personnel available before.
Advanced Video Tutorial:
Help desk software provides useful information in a visual form, which is available for download by the user. This is a pdf “on the section that provides the relevant details such as the documentation creator, the categories and subcategories in which the tutorial is, comments and advice received attached file with the tutorial title, summary and performance & # XFC; perilous for description.
Google Analytics Dashboard to show:
Help Desk AJ integrates Google Analytics API code in code, so that employees have a clear thought about the browsing habits on the site of Help Desk and its plot work accordingly. This information and graphics available. Users can choose different colors for each graph drawn.
Ticket routing between different services:
In help desk ticketing system, tickets can be went in the departments of personnel, when issues such as privileges administrator for personnel. Employees may delegate the use of this privilege to do so by the admin, if they believe it is technically inappropriate for their minist & # xE8; re to resolve the problem.
Auto backup option:
Automatic saving of items in this facility is SAAS Help Desk. The items are stored by default at regular intervals, according to administrator settings. This feature comes to your rescue in case of crash the in commission system, inadequate UPS, etc.
Automatic Transfer Ticket:
Once expired, the inquiry before, you will be transferred automatically, not that the problem is posted by a particular customer, by the reaction of employees randomly ignored because of embarrassment or because of personal animosity between employees and customers
Shows the remaining time:
The time for resolution of motion is consistent with the priority given to the user is showed and time are showed & # xE9; s steadily declining, thus instilling the gravity of the situation that prevails in the minds of employees.
Filter Tickets:
Tickets can be filtered on the status of the ticket, priority tickets, and the method by which the inquiry was raised (ticket , by phone or by mail). Depending on the state ticket, tickets in various sections such as closed, coming up, etc., can be painstaking as the r & # xE9; opening of these
Option “Delete” with reason:
Each time an employee decides to delete a note, it is left unattended, it must do so through an acceptable reason, the admin. Employees can not delete posts at their discretion.
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