The Complete Help Desk Guide
Product DescriptionNow resolve this a book for every help desk / support call center, customers have questions and technical problems are. This book will help you predict call volumes, reduce revenues (and costs), and select the right tools for the automation . It is simply defined Packe, is an aid office were clients and customers are turning to the answers to questions and solutions to problems. This book will help you, best in the world. . . More>>
The Complete Help Desk Handbook
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4 Responses to “The Complete Help Desk Guide”
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I recommend this book to any IT professional or end user. There are many books of information technology are now on the market, but this is first class! Thank you and I look forward to conception more! Rating: 5.4
Look for a “complete” handbook to help office, I was disappointed to read this book and find, not much substance. I took the book in a call center trade honest for one low price. It was not value [cash] I paid for that. If the Call Center Magazine Call Center or other publications to subscribe, you will be able to research the various providers themselves. Do not waste your cash on this book Rating: 5.2
PRO: a excellent source for someone to buy a system for monitoring calls. Second to support a excellent coverage of telework and the Internet. Third case studies and quotations from Nice. CONS: 1 Infomercial my first impression is. Hot is my second. The second “mother of all leaders’ lists of sources, only 43. Many critical issues third aid office are not covered at all. Marie Lenz is known for many of us because of their writing and editing of Call Center Magazine. I’m sad to announce that many of the style of the publication found its way into this book, and I left with the suspicion that I was conception an infomercial until early enough in the end. It is certainly excellent information between the covers, but it is a bit oversold. I noticed & # xE9; two inconsistencies in this book. First exaggeration: “Maria is a world expert on support services.” Really? I have not even heard of Bill Rose, Ron Muns or Mikael Blaisdell such outrageous claims. I want the title to “select a call tracking system,” because the book is much less clear than the one full of several recent books Helpdesk. M & # XEA; me the most vital book is the ad source, “the mother of all leaders,” contains only 43 companies. Microsoft Sourcebook lists more than 100 solutions. This left me somewhat cynical sense of whether the ads have nothing to do with the cash from advertising. Second The book has too many errors in treatment. How embarrassing given that Lenz is an editor by trade. In small, everything to me miserable with the suspicion that Lenz had more ; offer. On the excellent things! The book offers some of the finest equipment available (cost) for the selection of a system for monitoring your call center support. This type of information (submissions DP key, advice on buying a system) is commonly listserv to inquiry HDESK-L. Although there are many online sources of this type of information is the book of a gorgeous spring contribution in this area. It also provides passed quickly é ; evolution of the market. Lenz The book has ignored an vital section on telecommuting for support personnel – a small area or covered by other aid pound. There are also a few paragraphs on support on the Internet (certainly a hot topic these days). Finally, there are many wonderful quotes from industry leaders, and (especially) the supplier. Although this is one strength of the book, it intensifies the perception (perhaps falsely) that Lenz is a publisher, not an authority in their own . Rating: 5.2
The title is somewhat misleading – this book best serves as an introduction for those who have small or no prior knowledge of support services. Those familiar with the subject is moving quickly through the book and finds the best half is devoted to synopsii Help Desk applications. And while this information is useful, largely through the Internet. For the study of support services on behalf of a technical project or to improve writing for managers seeking information on a desktop current grant, this book will probably not brand. The writers style is cheering, and you do not feel she knows much more than the book contains. And the pages themselves have been nice to ergonomics in the workplace, but apparently not in pertitent total on the main theme. Not a terrible book, but hardly complete. “Rating: 5.3