ASP Help Desk Software» ssl support http://www.asp-help-desk-software.com Reviewing Help Desk Software Fri, 10 Sep 2010 06:33:22 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 ASP Help Desk Software & Helpdesk System http://www.asp-help-desk-software.com/asp-help-desk-software-helpdesk-system/ http://www.asp-help-desk-software.com/asp-help-desk-software-helpdesk-system/#comments Thu, 11 Sep 2008 21:04:56 +0000 admin http://www.asp-help-desk-software.com/?p=14
  • Effective knowledge management with Kayako helpdesk software <a href="http://api.tweetmeme.com/share?url=http%3A%2F%2Fblog.kayako.com%2F2010%2F03%2Fknowledge-management-in-kayako-best best help desk software software-software%2F”><img src="http://api.tweetmeme.com/imagebutton.gif?url=http%3A%2F%2Fblog.kayako.com%2F2010%2F03%2Fknowledge-management-in-kayako-best best help...
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    • ]]>     OneOrZero Task Management and Helpdesk System is a mature application that provides a rich task oriented feature set, ideal for managing task centric business including helpdesk’s, application development, job tracking…you name it !

    Some of the features (but not all !) include:

    • Easy installation including tools to manage the setup of your environment
    • Easy to understand and use
    • Scalable and able to handle large volumes of users and tasks
    • Customizable task categories
    • Customizable task groups
    • Customizable status list
    • Customizable priority list
    • Customizable severity list
    • Customizable project list
    • Task feedback and service level reporting including exports of information to CSV files for reporting
    • Easy to configure security
    • Simple user and group creation and maintenance
    • Easy to use announcements/news section that can target messages to specific users and/or groups of users
    • Customizable and with templates included plus themes available
    • Multiple languages supported
    • Knowledge base that can be standalone or created as a result of tasks
    • Tasks can be created by users, task managers
    • Tasks can be created and updated via Email
    • LDAP and Active Directory support
    • Extensive task search options
    • Extensive statistics and reporting functionality
    • Task statistics and feedback report
    • Attachment support
    • Database consistency checker
    • Task notification via email, sms and pager gateways
    • Automatic user account registration
    • Public or private system allowing for guest access
    • Customizable url settings
    • Optional integrated forum
    • Optional SSL support for secure communication
    • Configurable email server support
    • Optional Who’s Online status
    • Easy Upgrades
    • Time Tracking Capabilities
    • Contact Management
    • Group security field value filters

    Requirements

    • PHP 4.0 or higher
    • Web Server (IIS/Apache/other)
    • MySQL v4.1+
    • SMTP server for email support
    • SSL for secure password transaction
    • Optional Forum Software

    Related posts:

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