Some of the features (but not all !) include:

• Easy installation including tools to manage the setup of your environment
• Easy to understand and use
• Scalable and able to handle large volumes of users and tasks
• Customizable task categories
• Customizable task groups
• Customizable status list
• Customizable priority list
• Customizable severity list
• Customizable project list
• Task feedback and service level reporting including exports of information to CSV files for reporting
• Easy to configure security
• Simple user and group creation and maintenance
• Easy to use announcements/news section that can target messages to specific users and/or groups of users
• Customizable and with templates included plus themes available
• Multiple languages supported
• Knowledge base that can be standalone or created as a result of tasks
• Tasks can be created by users, task managers
• Tasks can be created and updated via Email
• LDAP and Active Directory support
• Extensive task search options
• Extensive statistics and reporting functionality
• Task statistics and feedback report
• Attachment support
• Database consistency checker
• Task notification via email, sms and pager gateways
• Automatic user account registration
• Public or private system allowing for guest access
• Customizable url settings
• Optional integrated forum
• Optional SSL support for secure communication
• Configurable email server support
• Optional Who’s Online status
• Easy Upgrades
• Time Tracking Capabilities
• Contact Management
• Group security field value filters

Requirements

• PHP 4.0 or higher
• Web Server (IIS/Apache/other)
• MySQL v4.1+
• SMTP server for email support
• SSL for secure password transaction
• Optional Forum Software

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JIRA is the brilliantly simple and incredibly powerful way to track and manage help desk support.

Selected by thousands of organizations in over 55 countries, JIRA’s highly flexible architecture makes it perfect for managing projects of all types and sizes.

JIRA helpdesk has been designed with a focus on task achievement and offers a simple, yet very powerful customizable web-based interface.

Features that make the difference

• Manage everything: manage projects, tasks, or any issue
• Search & filter: full-text searching and powerful fine-grained filtering across projects
• Battle-tested: used by companies of all sizes for small and large projects
• System integration: highly interoperable and extensible (email, RSS, SOAP, XML-RPC interfaces, and more)
• Customizable dashboards: the intuitive UI can be customized for each user
• Platform independent: works with your existing infrastructure
• Source access: commercial users get source access under a developer source license
• Legendary support: we pride ourselves on offering rapid and high quality support
• Enterprise-level security: highly customizable permissions and privileges, strong LDAP support
• Upfront & accessible pricing: unlimited user, unlimited issues, unlimited projects licensing
• Not ASP Help Desk Software though.

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