ASP Help Desk Software» database consistency checker http://www.asp-help-desk-software.com Reviewing Help Desk Software Sat, 11 Feb 2012 09:36:42 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 ASP Help Desk Software & Helpdesk System http://www.asp-help-desk-software.com/asp-help-desk-software-helpdesk-system/ http://www.asp-help-desk-software.com/asp-help-desk-software-helpdesk-system/#comments Thu, 11 Sep 2008 21:04:56 +0000 admin http://www.asp-help-desk-software.com/?p=14 OneOrZero Task Management and Helpdesk System is a mature application that provides a rich task oriented feature set, ideal for managing task centric business including helpdesk’s, application development, job tracking…you name it !

Some of the features (but not all !) include:

  • Easy installation including tools to manage the setup of your environment
  • Easy to understand and use
  • Scalable and able to handle large volumes of users and tasks
  • Customizable task categories
  • Customizable task groups
  • Customizable status list
  • Customizable priority list
  • Customizable severity list
  • Customizable project list
  • Task feedback and service level reporting including exports of information to CSV files for reporting
  • Easy to configure security
  • Simple user and group creation and maintenance
  • Easy to use announcements/news section that can target messages to specific users and/or groups of users
  • Customizable and with templates included plus themes available
  • Multiple languages supported
  • Knowledge base that can be standalone or created as a result of tasks
  • Tasks can be created by users, task managers
  • Tasks can be created and updated via Email
  • LDAP and Active Directory support
  • Extensive task search options
  • Extensive statistics and reporting functionality
  • Task statistics and feedback report
  • Attachment support
  • Database consistency checker
  • Task notification via email, sms and pager gateways
  • Automatic user account registration
  • Public or private system allowing for guest access
  • Customizable url settings
  • Optional integrated forum
  • Optional SSL support for secure communication
  • Configurable email server support
  • Optional Who’s Online status
  • Easy Upgrades
  • Time Tracking Capabilities
  • Contact Management
  • Group security field value filters

Requirements

  • PHP 4.0 or higher
  • Web Server (IIS/Apache/other)
  • MySQL v4.1+
  • SMTP server for email support
  • SSL for secure password transaction
  • Optional Forum Software

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