ASP Help Desk Software» crm capabilities http://www.asp-help-desk-software.com Reviewing Help Desk Software Sat, 11 Feb 2012 09:36:42 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 I Am Looking For Hosted Help Desk Software What Will Maintain Help Tickets, Hardware And Software Inventory? http://www.asp-help-desk-software.com/i-am-looking-for-hosted-help-desk-software-what-will-maintain-help-tickets-hardware-and-software-inventory/ http://www.asp-help-desk-software.com/i-am-looking-for-hosted-help-desk-software-what-will-maintain-help-tickets-hardware-and-software-inventory/#comments Mon, 01 Jun 2009 05:24:54 +0000 admin http://www.asp-help-desk-software.com/?p=159 The software must provide dashboard/analytics capabilities as well as the ability to e-mail issues into the hosted environment to manage tickets.

I would suggest using Cynergy Software. It’s a help desk software but has CRM capabilities. It’s web-based so you can create e-mail tickets and can be accessed remotely; it has a knowledge center so you can create FAQs and articles for customers to read and has an opportunity manager for sales persons to use and different ways to create tickets. It’s also affordable when compared to other help desk software.
It has an asset manager to track inventory.
It can be client-hosted or Cynergy-hosted (they have their own servers). If you want to learn more go to their site and check it out. http://www.cynergysoftware.com/

Try http://www.Kayako.com They have hosted solutions and ones you can purchase flat out. That is what I have done (purchased)…. I love it.
Here is a link to my help desk – client side.

http://www.TrialByFireDesigns.com/support

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