Some of the features (but not all !) include:

• Easy installation including tools to manage the setup of your environment
• Easy to understand and use
• Scalable and able to handle large volumes of users and tasks
• Customizable task categories
• Customizable task groups
• Customizable status list
• Customizable priority list
• Customizable severity list
• Customizable project list
• Task feedback and service level reporting including exports of information to CSV files for reporting
• Easy to configure security
• Simple user and group creation and maintenance
• Easy to use announcements/news section that can target messages to specific users and/or groups of users
• Customizable and with templates included plus themes available
• Multiple languages supported
• Knowledge base that can be standalone or created as a result of tasks
• Tasks can be created by users, task managers
• Tasks can be created and updated via Email
• LDAP and Active Directory support
• Extensive task search options
• Extensive statistics and reporting functionality
• Task statistics and feedback report
• Attachment support
• Database consistency checker
• Task notification via email, sms and pager gateways
• Automatic user account registration
• Public or private system allowing for guest access
• Customizable url settings
• Optional integrated forum
• Optional SSL support for secure communication
• Configurable email server support
• Optional Who’s Online status
• Easy Upgrades
• Time Tracking Capabilities
• Contact Management
• Group security field value filters

Requirements

• PHP 4.0 or higher
• Web Server (IIS/Apache/other)
• MySQL v4.1+
• SMTP server for email support
• SSL for secure password transaction
• Optional Forum Software

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This helpdesk software is being built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.

Virtual Call Center

A Helpdesk System is common in almost every business and helps a company support not only their internal customers, but external customers as well. Often, smaller companies can not afford the high price of Helpdesk software let alone the resources to fund a full time support center.

What if you didn’t have any helpdesk staff? Guess what! Not a problem with our Free Helpdesk Software!

That’s right – no Helpdesk staff required. How do we do this? Easy, we draw upon your somewhat technical savvy employees and our free ‘fix it’ updates to provide you with a virtual call center.

APS Help Desk Software – Requirements

Before I tell you how our asp helpdesk software works, let me quickly cover system requirements. You’ll need an old PC with a network card – that’s all! Because the entire system is built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.

Here is how the Helpdesk system works. When an employee has a problem, they (or someone next to them) connect to our Helpdesk software, they type in a short description of their problem and the ‘virtual call center’ searches for a similar problem and presents a known solution. If one or more solutions have been found, they are presented to the user at which time they may select a solution, search the helpdesk database again or submit a trouble ticket.

A trouble ticket can be created by following a few basic guidelines that help to keep call center records clean and understandable – the last thing you want is a Helpdesk database filled with unrecognizable trouble tickets!

Once the Helpdesk software creates the trouble ticket, it performs two actions. First, a message is sent to the virtual call center which is composed of regular staff who are somewhat technically savvy. When you initially install the Helpdesk software, you invite employees to periodically help others by responding to trouble tickets if they think they have a solution.

Helpdesk Support

If none of the employees can solve the Helpdesk Call (trouble ticket), then information is pulled from the Helpdesk Support Base. I’ll explain more about this later, but in a nutshell, it will solve most of the trouble tickets.

Help desk Software

There is a ton of Helpdesk software in all kinds of languages. We our creating our package in java because it’s compatible with just about any operating system on the market and can fit into any IT Support environment.

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Designed with ASP.NET and SQL Server, OnTime provides a fast and scalable system for defect tracking (bug tracking) and feature management for teams of all sizes.

OnTime features include ability to track projects and subprojects (parent/child), role and project-based security, custom fields, process enforcements, audit trails, fast search and filter, custom reporting and more.

A freely available SDK allows developers to build defect-reporting capabilities into your own applications. There is also a Windows and VS.NET version available, allowing users to choose any of 3 client types: Windows, Web or VS.NET.

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