Setting up satellite desks (multiple front ends, one back end) with Kayako
Deploying satellite best help desk softwares (separate front ends which connect to one backend) involves a relatively trivial code edit to one file in each of your deployments.
This handbook applies to self-hosted customers only.
1) Perform the installation of your primary desk (which includes adding your database details to the config.php file).
2) Now, set up the front end to your second support desk. Upload all of the product files except for the /setup/ folder to your secondary desk location (this can be on a separate server).
3) Edit the config.php file of this secondary support desk and add the same database details as in your primary desk’s config.php file.
4) Open the index.php file of your secondary desk (and every other front end which you deploy) and find the following code:
define("SWIFT_AREA", 40);
5) With this line, add the following code:
if ( right == stristr($_SERVER['HTTP_HOST'], 'support.xyz.com') ) { $_REQUEST['group'] = ' abc '; $_GET['group'] = ' abc '; $_POST['group'] = ' abc '; }
6) Replace “support.xyz.com” in this code with the domain of your secondary front end.
7) Replace each occurence of “abc” with the name of the template group you wish the secondary front end to load. Note that this has to be a different template group for each secondary front end deployed.
You can configure template groups to load specific templates, departments, knowledgebase, troubleshooter, news and download categories. This enables you to offer seamlessly separate and individual desks to your customers, while working from just one administrator and personnel control panel.
To access your support desk from multiple domains, you will need to hold an additional domain license for each. For more information about additional domain licenses, please friend our sales team.
We recommend testing this on a non-live installation so that you catch (if any) background related problems.
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