ASP Help Desk Software | I Am Looking For Hosted Help Desk Software What Will Maintain Help Tickets, Hardware And Software Inventory?

I Am Looking For Hosted Help Desk Software What Will Maintain Help Tickets, Hardware And Software Inventory?

The software must provide instrument panel /analytics capabilities as well as the ability to e-mail issues into the hosted environment to manage tickets.

I would recommend using Cynergy Software. It’s a help desk software but has CRM capabilities. It’s web-based so you can make e-mail tickets and can be accessed remotely; it has a knowledge center so you can make FAQs and articles for customers to read and has an opportunity manager for sales persons to use and different ways to make tickets. It’s also reasonably priced when compared to other help desk software.
It has an asset manager to track inventory.
It can be client-hosted or Cynergy-hosted (they have their own servers). If you want to learn more go to their site and check it out. http://www.cynergysoftware.com/

Try http://www.Kayako.com They have hosted solutions and ones you can buy flat out. That is what I have done (bought )…. I like it.
Here is a link to my help desk – client side.

http://www.TrialByFireDesigns.com/support

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One Response to “I Am Looking For Hosted Help Desk Software What Will Maintain Help Tickets, Hardware And Software Inventory?”

  1. Johnson Chang on June 3rd, 2009 8:12 am

    Hi, I recommend Numarasoftware-TrackIT.

    Price is excellent and is simple to use. It has dashboards, incident tracking, asset discovery, sw mgmt and hardware details captured as well. Email monitoring is easily customised and any email received will be cut into a ticket directly.

    Johnson Chang

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