ASP Help Desk Software | Help Desk Software for IT department…?

Help Desk Software for IT department…?

‘Ello Clever community. . . . Well, it’s my business to try a curriculum for our Help Desk department suchen.Einige things we want “customer” or people in our Socie & # xE9; are able to send a “ticket” on a personal website that their computer problems are indicated. And we want to be able to receive an automated email to a new ticket was booked or something like sagt.Es something called the trio of support I had with my other job, and that we somehow, but not just so teuer.Dank sun Who can help me:) I tried SysAid, but not send an automatic e-mail whenever a new ticket is booked. I downloaded the free version, there is a way to activate the automatic answer email? And with the SysAid, you can have more of an “employee” or “admin” person themselves?

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4 Responses to “Help Desk Software for IT department…?”

  1. Gwenda K on April 20th, 2010 5:51 am

    You can try FirstAid and ARS Remedy to help you out.

  2. z☺☺mjet►►► on April 20th, 2010 5:53 am

    Have a look at Sysaid – it has a free version and a paid for version
    http://www.ilient.com/free-help-desk-software.htm

  3. pulsar on April 20th, 2010 6:21 am

    There are countless alternatives but I’ll give you 2 options as below.

    Option 1: Spiceworks
    Originally designed for IT-Network mapping-Network automatic supply and HELP DESK. We can say all in one. This curriculum has web interface so you dont have to install any client software to the apparatus. Complately FREE if you willing to see IT Ad banners otherwise you have to pay annual fee. With banners curriculum has no limitation or license issues. Very huge community support also available.

    http://www.spiceworks.com/

    Option 2: SysAid
    Designed only for help desk purpose. If you wanna have supply feature you have to pay seperately. Very nice design and persistent sale department. Before buying you have to address your needs carefully otherwise you’ll have pay extra fees for per modules.

    http://www.ilient.com/

    Regards

  4. Jody on April 20th, 2010 6:24 am

    PhaseWare has a very affordable customer service and support software package. The main application, Tracker, will do all the things you question plus it is now available as a web-based application if you rather, or it can be on premise or hosted.

    Here is the link to Tracker. You can read that over and easily navigate to other parts of the site:

    http://www.phaseware.com/tracker

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