Help Centric 3.0 – Help Desk System
- A notification e-mail is sent to the admin each time a ticket is opened to alert them to check their work queue.
- The Help Centric Admin extranet offers the ability to search on help tickets, build/use a knowledge base of solutions, a work queue, and response capabilities.
- The knowledge base is built-up automatically, each time a ticket is resolved.
- Automatic customer profile matching via e-mail address, account/password, and requestor name.
- Help ticket tracking provided for customers to review the progress of help tickets through your site.
Product DescriptionHelp Centric is a comprehensive, flexible and portable. . . Systems based on Web Help Desk. Automatic responses to tickets, e-mail notifications, corresponding to its customer profile and a rich knowledge base place Help Centric feature in a league of their own. Common applications help desk are dealt with quickly with automatic preset responses. Help Centric comes with a history and Help Ticket Tracking module. There are separate applications for Web administrators and technical support provided. . . More>>
Help Centric 3.0 – Help Desk System
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