Free ASP Help Desk Software
Looking for Free APS Help Desk Software? Below we cover software that you can download and install for free!
This helpdesk software is being built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.
Virtual Call Center
A Helpdesk System is common in nearly every business and helps a company support not only their internal customers, but outdoor customers as well. Often, smaller companies can not afford the high price of Helpdesk software let alone the resources to fund a full time support center.
What if you didn’t have any helpdesk personnel? Guess what! Not a problem with our Free Helpdesk Software!
That’s right – no Helpdesk personnel required. How do we do this? Simple, we draw upon your somewhat technical savvy employees and our free ‘fix it’ updates to provide you with a virtual call center.
APS Help Desk Software – Requirements
Before I tell you how our asp helpdesk software works, let me quickly cover system requirements. You’ll need an ancient PC with a network card – that’s all! Because the entire system is built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.
Here is how the Helpdesk system works. When an employee has a problem, they (or someone next to them) connect to our Helpdesk software, they type in a small description of their problem and the ‘virtual call center’ searches for a similar problem and presents a known key. If one or more solutions have been found, they are presented to the user at which time they may select a key, search the helpdesk database again or submit a distress ticket.
A distress ticket can be made by following a few basic guidelines that help to keep call center records sterile and understandable – the last thing you want is a Helpdesk database filled with unrecognizable distress tickets!
Once the Helpdesk software makes the distress ticket, it performs two actions. First, a thought is sent to the virtual call center which is composed of regular personnel who are somewhat technically savvy. When you initially install the Helpdesk software, you invite employees to periodically help others by responding to distress tickets if they reckon they have a key.
Helpdesk Support
If none of the employees can solve the Helpdesk Call (distress ticket), then information is pulled from the Helpdesk Support Base. I’ll clarify more about this later, but in a nutshell, it will solve most of the distress tickets.
Help desk Software
There is a ton of Helpdesk software in all kinds of languages. We our making our package in java because it’s compatible with just about any in commission system on the market and can fit into any IT Support background.
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Tagged With ASP Help Desk Software, entire system, external customers, free helpdesk software, full time, helpdesk database, helpdesk staff, helpdesk system, internal customers, legacy, lt, savvy employees, short description, smaller companies, software requirements, solution search, system requirements, time support, trouble ticket, unr, virtual call center
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