Join the Kayako community on LinkedIn
LinkedIn has just made some major changes to the way groups are structured and how information can be passed around and promoted within a community.
We’re really pleased with the changes – they are already facilitating more acivity among the Kayako Users’ Group which is already 125 people strong!
Kayako Users' Group feed on LinkedIn
Come and join [...]
V4 Update #12: Ticket macros
Welcome to the twelfth in a run of Version 4 development updates and previews. Preview #11 looked at the new Ratings system we are introducing to V4.
This preview will be a quickie – taking a look at another new feature; ticket macros.
Predefined answers [...]
V4 Update #11: Ratings, feedback, surveys and quality control
Welcome to the eleventh in a run of Version 4 development updates and previews. Preview #10 looked at changes to the SLA features, ticket escalation rules and work schedules.
In this preview we will take you through a groundbreaking new feature we are introducing to V4 [...]