ASP Help Desk Software review: OnTime Web Server
OnTime Web Server is a Team-Based Project Management Sytem for tracking software bugs, defects, issues, feature requests and helpdesk incidents.
Designed with ASP.NET and SQL Server, OnTime provides a quick and scalable system for defect tracking (bug tracking) and feature management for teams of all sizes.
OnTime features include ability to footstep projects and subprojects (parent/child), role and project-based security, custom fields, administer enforcements, audit trails, quick search and filter, custom exposure and more.
A freely available SDK allows developers to build defect-exposure capabilities into your own applications. There is also a Windows and VS.NET version available, allowing users to choose any of 3 client types: Windows, Web or VS.NET.
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Free ASP Help Desk Software
Looking for Free APS Help Desk Software? Below we cover software that you can download and install for free!
This helpdesk software is being built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.
Virtual Call Center
A Helpdesk System is common in nearly every business and helps a company support not only their internal customers, but outdoor customers as well. Often, smaller companies can not afford the high price of Helpdesk software let alone the resources to fund a full time support center.
What if you didn’t have any helpdesk personnel? Guess what! Not a problem with our Free Helpdesk Software!
That’s right – no Helpdesk personnel required. How do we do this? Simple, we draw upon your somewhat technical savvy employees and our free ‘fix it’ updates to provide you with a virtual call center.
APS Help Desk Software – Requirements
Before I tell you how our asp helpdesk software works, let me quickly cover system requirements. You’ll need an ancient PC with a network card – that’s all! Because the entire system is built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.
Here is how the Helpdesk system works. When an employee has a problem, they (or someone next to them) connect to our Helpdesk software, they type in a small description of their problem and the ‘virtual call center’ searches for a similar problem and presents a known key. If one or more solutions have been found, they are presented to the user at which time they may select a key, search the helpdesk database again or submit a distress ticket.
A distress ticket can be made by following a few basic guidelines that help to keep call center records sterile and understandable – the last thing you want is a Helpdesk database filled with unrecognizable distress tickets!
Once the Helpdesk software makes the distress ticket, it performs two actions. First, a thought is sent to the virtual call center which is composed of regular personnel who are somewhat technically savvy. When you initially install the Helpdesk software, you invite employees to periodically help others by responding to distress tickets if they reckon they have a key.
Helpdesk Support
If none of the employees can solve the Helpdesk Call (distress ticket), then information is pulled from the Helpdesk Support Base. I’ll clarify more about this later, but in a nutshell, it will solve most of the distress tickets.
Help desk Software
There is a ton of Helpdesk software in all kinds of languages. We our making our package in java because it’s compatible with just about any in commission system on the market and can fit into any IT Support background.
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JIRA for Help Desk Tracking
JIRA HelpDesk for Help Desk Tracking
JIRA is the brilliantly simple and incredibly powerful way to footstep and manage help desk support.
Selected by thousands of organizations in over 55 countries, JIRA’s highly flexible architecture makes it perfect for managing projects of all types and sizes.
JIRA helpdesk has been designed with a focus on task achievement and offers a simple, yet very powerful customizable web-based interface.
Features that make the difference
- Manage everything: manage projects, tasks, or any issue
- Search & filter: full-text searching and powerful fine-grained filtering across projects
- Battle-tested: used by companies of all sizes for small and large projects
- System integration: highly interoperable and extensible (email, RSS, SOAP, XML-RPC interfaces, and more)
- Customizable dashboards: the intuitive UI can be customized for each user
- Platform independent: works with your existing infrastructure
- Source access: commercial users get source access under a developer source license
- Legendary support: we pride ourselves on offering rapid and high quality support
- Enterprise-level security: highly customizable permissions and privileges, strong LDAP support
- Upfront & accessible pricing: unlimited user, unlimited issues, unlimited projects licensing
- Not ASP Help Desk Software though.
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ASP Help Desk Software & Helpdesk System
OneOrZero Task Management and Helpdesk System is a mature application that provides a rich task oriented feature set, ideal for managing task centric business including helpdesk’s, application development, job tracking…you name it !
Some of the features (but not all !) include:
- Simple installation including tools to manage the setup of your background
- Simple to know and use
- Scalable and able to handle large volumes of users and tasks
- Customizable task categories
- Customizable task groups
- Customizable status list
- Customizable priority list
- Customizable severity list
- Customizable project list
- Task pointer and service level exposure including exports of information to CSV files for exposure
- Simple to configure security
- Simple user and group creation and maintenance
- Simple to use announcements/news section that can target messages to specific users and/or groups of users
- Customizable and with templates included plus themes available
- Multiple languages supported
- Knowledge base that can be standalone or made as a result of tasks
- Tasks can be made by users, task managers
- Tasks can be made and updated via Email
- LDAP and Active Directory support
- Extensive task search options
- Extensive statistics and exposure functionality
- Task statistics and pointer report
- Attachment support
- Database consistency checker
- Task notification via email, sms and pager gateways
- Automatic user account registration
- Public or private system allowing for guest access
- Customizable url settings
- Optional integrated forum
- Optional SSL support for secure communication
- Configurable email server support
- Optional Who’s Online status
- Simple Upgrades
- Time Tracking Capabilities
- Friend Management
- Group security field value filters
Requirements
- PHP 4.0 or higher
- Web Server (IIS/Apache/other)
- MySQL v4.1+
- SMTP server for email support
- SSL for secure password transaction
- Optional Forum Software
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How to Choose the Best Help Desk Software for Your Small or Midsized Business
In today’s competitive business background, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In many instances, technology-based solutions are integral to achieving operational efficiencies and to furthering key business objectives. Choosing the best help desk software is very much part of this.
As businesses progress from small to midsize organizations, their dependency on IT solutionsalso increases. If you work for a midsize firm, your company has probably already automatedseveral core business functions, such as supply management, customer relationship management, and Web site content management. As these systems become more critical to maintenance the business running smoothly and to ensuring customer satisfaction, they increasingly dic-
tate that service desk personnel must handle problems more efficiently and effectively.
What Is The Best Help Desk Software?
This often presents a challenge for midsize companies, many of which simply lack the IT personnel and budgets needed to deploy, run and manage the industrial-strength help desk software solutions designed for large enterprises.
Section 1: The Small and Midsized Business Mandate—Managing More with Less
Most midsize companies have IT goals and objectives that are very similar to those of their large enterprise counterparts. They want to align IT resources to provide their businesses with the agility and openness necessary to keep pace with rapidly changing market and competitive situation. Probability are, your establishment has already invested considerable personnel and financial resources to deploy IT solutions to help your business to:
- Strengthen customer relationships and improve new sales and maintenance
- Improve internal efficiencies
- Make better business decisions
- Reduce business risks
- Improve individual employees’ leverage of time, skills and resources
- Gain competitive parity with larger companies
- Interact, take care of and integrate with larger suppliers and partners
- Meet regulatory requirements
As most IT managers are painfully aware of—IT resources don’t necessarily grow in proportion to a company’s increasing reliance on IT. For example, as shown in Figure 1, midsized businesses often have to manage a complex array of IT assets with a relatively small IT personnel and budget and they still want the best help desk software.
What Is The Best Help Desk Software?
In addition to supporting end-users at corporate headquarters, IT staffs in mid-market businesses typically need to service end-users across multiple branch offices. In North America and Western Europe, the vast majority of midsized businesses have more than ten locations, as indicated in Figure 2.
Service desk personnel must tend to the needs of mobile and telecommuting workers as well. For most midsize firms, having a mobile workforce is a necessity, requiring that service personnel support a significant percentage of mobile workers, ranging from about 10% in France to 13% in the U.S. and up to 16% in Canada. Help desks must also increasingly factor telecommuters into the support equation. In the U.S., for example, 50% of midsize firms are now employing a population of telecommuters.
Geographic dispersion of the workforce can make support much trickier for help desk personnel.
In order to diagnose and close problems that end-users are experiencing with standard corporate systems, support personnel must often first factor in how settings and programs deployed by remote workers in third-party locations, such as hotels, may affect the problem and outcome.
There is so much more on how to choose the best help desk software, so come back and check for more information
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Der Millionaer
Der Millionaer – seine Online-Strategien – werde reich im Internet
Der Millionaer
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Latest Jira Help Desk Auctions
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Cool, arent they?
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Easynet Global Services Completes Sale to LDC
Easynet Global Services Completes Sale to LDC
LONDON—-Global source of managed solutions and business connectivity services Easynet, has announced its sale from BSkyB to Lloyds Development Capital , the private equity arm of Lloyds Banking Group for £100 million.
Read more on Business Wire via Yahoo! Finance
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