ASP Help Desk Software

ASP Help Desk Software review: OnTime Web Server

OnTime Web Server is a Team-Based Project Management Sytem for tracking software bugs, defects, issues, feature requests and helpdesk incidents.

Designed with ASP.NET and SQL Server, OnTime provides a quick and scalable system for defect tracking (bug tracking) and feature management for teams of all sizes.

OnTime features include ability to track projects and subprojects (parent/child), role and project-based security, custom fields, process enforcements, audit trails, quick search and filter, custom reporting and more.

A unreservedly available SDK allows developers to erect defect-reporting capabilities into your own applications. There is also a Windows and VS.NET version available, allowing users to choose any of 3 client types: Windows, Web or VS.NET.

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Free ASP Help Desk Software

Looking for Free APS Help Desk Software? Below we cover software that you can download and install for free!

This helpdesk software is being built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.

Virtual Call Center

A Helpdesk System is common in nearly every business and helps a company support not only their domestic customers, but external customers as well. Often, smaller companies can not afford the high price of Helpdesk software let lonely the resources to fund a full time support center.

What if you didn’t have any helpdesk staff? Guess what! Not a problem with our Free Helpdesk Software!

That’s right – no Helpdesk staff required. How do we do this? Simple , we draw upon your somewhat technical savvy employees and our free ‘fix it’ updates to provide you with a virtual call center.

APS Help Desk Software – Requirements

Before I tell you how our asp helpdesk software works, let me quickly cover system requirements. You’ll need an ancient PC with a network card – that’s all! Because the entire system is built on java, it’s compatible with anything, a server, a computer, and probably some things we haven’t even tried yet.

Here is how the Helpdesk system works. When an employee has a problem, they (or someone next to them) connect to our Helpdesk software, they type in a small description of their problem and the ‘virtual call center’ searches for a akin problem and presents a known solution. If one or more solutions have been establish , they are presented to the user at which time they may select a solution, search the helpdesk database again or submit a distress ticket.

A distress ticket can be made by following a few basic guidelines that help to keep call center records sterile and understandable – the last thing you want is a Helpdesk database filled with unrecognizable distress tickets!

Once the Helpdesk software makes the distress ticket, it performs two actions. First, a message is sent to the virtual call center which is composed of regular staff who are somewhat technically savvy. When you at the start install the Helpdesk software, you invite employees to periodically help others by responding to distress tickets if they reckon they have a solution.

Helpdesk Support

If none of the employees can solve the Helpdesk Call (distress ticket), then information is pulled from the Helpdesk Support Base. I’ll clarify more about this later, but in a nutshell, it will solve most of the distress tickets.

Help desk Software

There is a ton of Helpdesk software in all kinds of languages. We our making our package in java because it’s compatible with just about any operating system on the market and can fit into any IT Support environment.

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JIRA for Help Desk Tracking

JIRA for Help Desk Tracking

JIRA is the brilliantly simple and incredibly commanding way to track and manage help desk support.

Selected by thousands of organizations in over 55 countries, JIRA’s highly flexible architecture makes it exact for managing projects of all types and sizes.

JIRA has been designed with a focus on task achievement and offers a simple, yet very commanding customizable web-based interface.

Features that make the difference

  • Manage everything: manage projects, tasks, or any issue
  • Search & filter: full-text searching and commanding fine-grained filtering across projects
  • Battle-tested: used by companies of all sizes for tiny and large projects
  • System integration: highly interoperable and extensible (email, RSS, SOAP, XML-RPC interfaces, and more)
  • Customizable dashboards: the intuitive UI can be customized for each user
  • Platform self-determining : works with your existing infrastructure
  • Source access: commercial users get source access under a developer source license
  • Legendary support: we pride ourselves on offering rapid and high quality support
  • Enterprise-level security: highly customizable permissions and privileges, passionate LDAP support
  • Upfront & accessible pricing: unlimited user, unlimited issues, unlimited projects licensing
  • Not ASP Help Desk Software though.

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ASP Help Desk Software & Helpdesk System

OneOrZero Task Management and Helpdesk System is a mature application that provides a rich task oriented feature set, ideal for managing task centric business including helpdesk’s, application enhancement , job tracking…you name it !

Some of the features (but not all !) include:

  • Simple installation including tools to manage the setup of your environment
  • Simple to know and use
  • Scalable and able to handle large volumes of users and tasks
  • Customizable task categories
  • Customizable task groups
  • Customizable status list
  • Customizable priority list
  • Customizable severity list
  • Customizable project list
  • Task pointer and service level reporting including exports of information to CSV files for reporting
  • Simple to configure security
  • Simple user and group foundation and maintenance
  • Simple to use announcements/news section that can target messages to specific users and/or groups of users
  • Customizable and with templates included plus themes available
  • Multiple languages supported
  • Knowledge base that can be standalone or made as a consequence of tasks
  • Tasks can be made by users, task managers
  • Tasks can be made and updated via Email
  • LDAP and Active Directory support
  • Extensive task search options
  • Extensive statistics and reporting functionality
  • Task statistics and pointer report
  • Attachment support
  • Database consistency checker
  • Task notification via email, sms and pager gateways
  • Automatic user account registration
  • Public or private system allowing for guest access
  • Customizable url settings
  • Optional integrated forum
  • Optional SSL support for secure communication
  • Configurable email server support
  • Optional Who’s Online status
  • Simple Upgrades
  • Time Tracking Capabilities
  • Contact Management
  • Group security meadow value filters

Requirements

  • PHP 4.0 or privileged
  • Web Server (IIS/Apache/other)
  • MySQL v4.1+
  • SMTP server for email support
  • SSL for secure password transaction
  • Optional Forum Software

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How to Choose the Best Help Desk Software for Your Small or Midsized Business

In today’s competitive business environment, tiny and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In many instances, technology-based solutions are integral to achieving operational efficiencies and to furthering key business objectives.  Choosing the best help desk software is very much part of this.

As businesses progress from tiny to midsize organizations, their dependency on IT solutionsalso increases. If you work for a midsize firm, your company has probably already automatedseveral core business functions, such as inventory management, customer relationship management, and Web site content management.  As these systems become more critical to keeping the business running smoothly and to ensuring customer satisfaction, they increasingly dic-
tate that service desk personnel must handle problems more efficiently and effectively.

What Is The Best Help Desk Software?

This often presents a challenge for midsize companies, many of which simply lack the IT staff and budgets needed to deploy, run and manage the manufacturing -strength help desk software solutions designed for large enterprises.
Section 1: The Tiny and Midsized Business Mandate—Managing More with Less
Most midsize companies have IT goals and objectives that are very akin to those of their large enterprise counterparts. They want to align IT resources to provide their businesses with the agility and responsiveness necessary to keep pace with rapidly changing market and competitive conditions. Chances are, your organization has already invested considerable staff and monetary resources to deploy IT solutions to help your business to:

  • Strengthen customer relationships and improve new sales and retention
  • Improve domestic efficiencies
  • Make better business decisions
  • Reduce business risks
  • Improve individual employees’ leverage of time, skills and resources
  • Gain competitive parity with larger companies
  • Interact, take care of and integrate with larger suppliers and partners
  • Meet regulatory requirements

As most IT managers are painfully aware of—IT resources don’t necessarily grow in proportion to a company’s increasing reliance on IT. For example, as shown in Figure 1, midsized businesses often have to manage a complex array of IT assets with a relatively tiny IT staff and budget and they still want the best help desk software.

What Is The Best Help Desk Software?

In addition to supporting end-users at corporate headquarters, IT staffs in mid-market businesses typically need to service end-users across multiple branch offices. In North America and Western Europe, the vast majority of midsized businesses have more than ten locations, as indicated in Figure 2.

Service desk staff must tend to the needs of mobile and telecommuting workers as well. For most midsize firms, having a mobile workforce is a necessity, requiring that service personnel support a significant percentage of mobile workers, ranging from about 10% in France to 13% in the U.S. and up to 16% in Canada. Help desks must also increasingly factor telecommuters into the support equation. In the U.S., for example, 50% of midsize firms are now employing a population of telecommuters.

Geographic dispersion of the workforce can make support much trickier for help desk personnel.
In order to diagnose and close problems that end-users are experiencing with ordinary corporate systems, support staff must often first factor in how settings and programs deployed by remote workers in third-party locations, such as hotels, may affect the problem and outcome.

There is so much more on how to choose the best help desk software, so come back and check for more information

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SupportPay: A new ticket and live chat billing module for Kayako

Jim Kier from support-pay.com has recently announced the opening of a beta program for SupportPay – a new third-party module for Kayako SupportSuite and Kayako eSupport that facilitates pay-for ticket and live support billing, implementing a full payment gateway in your support desk.

In brief, the highlights are:

  • Simple installation
  • Supports many currencies
  • All payments are automatic
  • Bill for both Tickets and Live Support
  • Sell ‘Minutes’, ‘Tickets’ or ‘Packages’
  • Clients can be their own Account Managers
  • Affiliate bonus system for signing up others
  • Pay your staff commission
  • Built-in reporting

The project certainly looks promising and the screenshots impressive. Find out more information about SupportPay on the Kayako forums.

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GetFoldersize


GetFoldersize size allows you to determine the size of folders and sub-folders on your hard drive. Determine which programs are taking up your hard disk space. For each folder, you can show the total file size and the number of files and subfolders in the folder. Determine the size of folders and sub-folders on drives, media storages, CD/DVDs, network shares. Scan file and folder paths with an overall length of up to 32,000 characters.

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IDpack Business


IDpack Business ID card software is the most wide-ranging and flexible ID card and ID badge design and printing software for Windows. IDpack empowers you to make , secure, and produce professional photo ID cards and ID badges such as access cards, employee ID, student ID and more all in a timely fashion. IDpack integrates with Microsoft Access and ODBC databases. IDpack, Smart Security at a Smart Price!

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